Order Policies

Your business is always appreciated.

Orders

Guest Shoppers

FREE SHIPPING on Guest Shopper orders of $49+. Guest Shopper orders do not require a login, and are not subject to minimum quantities or amounts.

Wholesale Accounts

Minimum opening order for new wholesale accounts is $150. Minimum reorder is $150. A 15% domestic freight charge will be added to each order.

WHOLESALE ACCOUNTS can be set up online by completing the Company Information form, click to register. Once a wholesale account is established, orders can be placed online at wholesale prices when logged in to the account. Wholesale prices are only displayed when logged in to the account.

International Orders

International shipping is subject to surcharge.

Back Orders

All back orders will be shipped in the next delivery period, unless written communication is received by Encore Concepts.

Return Policy

An authorization number is required plus a 20% restocking fee. Orders that are refused at time of delivery will result in a 20% restocking fee, merchandise without a RA# will be refused. All returns other than product defects, customer is responsible for freight to them and back to our distribution center. Authorization numbers may be obtain by emailing us.

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FREE SHIPPING ON RETAIL ORDERS $49+SHOP NOW
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